Support Buddy on WhatsApp

Monash University can be a large and overwhelming place. If you have a question but don’t know who to ask, contact an MGA Support Buddy on WhatsApp.

Sometimes graduate students struggle to get answers to simple questions.

One of the most common things we hear at the MGA advocacy service is that students are often reluctant to ask questions for fear of judgement.

Questions like, “How do I know who my HDR coordinator is?” or “Is it safe to walk to my car at night?”

At the MGA, we don’t think these questions are silly. So next time you’re not sure who to ask, contact the MGA Support Buddy on WhatsApp text messaging. We welcome all queries large and small.

Our friendly and capable WhatsApp Support Buddies Sarah and Ying are experienced advocates who can offer expert advice or point you towards the right University academic and support services.

If they can’t answer your question, they will know where you might find the answer.

All conversations are confidential and you can remain anonymous if you like.

Contact details

When: Monday to Friday

Times: 9:00am to 5:00pm

Number: Text your question to 0497 131 698 on WhatsApp

What can I ask about?

You can chat to a Support Buddy about anything – large or small – that is affecting you and your graduate studies. Here are some examples:

  • University systems and processes that might be confusing;
  • How to deal with a heavy work load or uncooperative group mates;
  • Adjusting to postgrad study or study in Australia
  • Issues arising from homesickness, anxiety or stress
  • Financial struggles;
  • The difficulties of approaching supervisors and lecturers.

Useful information to know:

  • All conversations are confidential.
  • Sarah and Ying are not employed by Monash University. They are both professional staff hired by the MGA to support the MGA advocacy team. They offer independent advice and support as outlined in the MGA advocacy charter.
  • If you would like to remain anonymous during a chat, you may change your WhatsApp display name by going into the settings function.
  • We are not able to provide legal or visa advice, nor are we a counselling service, but we can support and point you to other services that provide these services. 
  • We are not able to respond to messages received outside the time frame indicated above, but please come back to speak with us at the next opportunity or email mga-advocacy@monash.edu
  • We are not normally able to take phone calls through this number. We encourage you to text your message via WhatsApp. If you need to speak with someone, contact our main offices.
  • If you require urgent help outside these times, don’t delay – go straight to the relevant 24/7 support service, see Monash University’s contacts for emergency and after-hours mental health.

Got questions? We’ve got answers!

Over the years we have compiled a list of FAQs in response to the inquiries we have received at the MGA advocacy service. Bookmark this page for future reference and if your question isn’t listed, get in touch with us!

Click here to read our advice and advocacy FAQs.

Have you been excluded from your program?

Being excluded means you will be or have been discontinued from your current course by your faculty and you will cease to be a student at Monash.

Click here to find out more about exclusions.

Advocacy for Distance Education graduate students

Need to talk to an MGA advocate? The best way to contact one of our Advocates is by email. For students located off-campus or studying via distance education, advice can be provided by email and supported by phone calls (funded by the MGA).